Frequently Asked Questions

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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

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Frequently Asked Questions
1. What is the delivery time?
  • Pakistan: 3–7 business days
  • International: 7–14 business days
2. How can I pay?

We accept:

  • Cash on Delivery (COD – Pakistan only)

     

  • Bank Transfer

     

  • Debit/Credit Card (if available)

     

3. Do you offer refunds?

Refunds are offered only for damaged or incorrect products. Otherwise, exchanges apply.

4. How can I track my order?

You will receive a tracking number by SMS or email once your order is dispatched.

5. Are your products safe?

Yes. All Renosh products are dermatologically tested and made with clean, gentle ingredients.

6. Do you ship internationally?

Yes, we do ship worldwide.

7. Can I cancel an order?

Yes, within 12 hours of placing the order — provided it is not yet shipped.